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Minimize network downtime and maximize performance.

Looking to have your network support services managed?

INDC provide reliable IT Support service to help you manage your computer networks, servers, printers and all other IT concerns.We offer comprehensive and reliable range of services to meet your requirements from a single computer workstation to the complete installation and maintenance of networks, we've got every aspect of your IT technology covered.

When it comes to your office servers, desktop PCs, routers, switches, firewalls, printers, wireless devices, cabling and the rest of your network infrastructure, INDC is right there on-site to ensure it all runs smoothly.

We ensure the continual up-time of your environment as well as greatly reduce the occurrence and frequency of future technical issues.

We cover some of the more popular aspects of Network Support Service like Network Monitoring,Remote Access and On-Site Support,ensure secure network connectivity for internal and remote users by managing and monitoring firewall.

In addition, we offer the following network technical support services:

  • LAN (Local Area Network) design, implementation, maintenance and deployment
  • Server integration, upgrades, migrations and technology refreshes
  • Internet security solutions including firewalls
  • Network Infrastructure Implementation
  • Wireless Network Solutions
  • Terminal Services and Remote Location Access Solutions
  • Antivirus and Anti-spam Solutions
  • Internet connectivity
  • Desktop Deployments
  • Data Cable Installation
  • Emergency IT Support

Our Network Maintenance and support services helps faculties and AU community maintain the availability and performance of their core networking components.


Ticketing system

ticket.alexu.edu.eg

In order to streamline support requests and serve you better, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.

Tickets regarding network problems should only be opened by the IT responsible person in each faculty or institute or by its dean.

To open a new ticket or track and check an existing one please open the following link ticket.alexu.edu.eg

According to our Network Administrator capabilities, your problem will be assigned a dedicated Network or System Administrator.

Lastly, our team members will answer and respond to any end-user "how to questions" that are often not "technical" in nature. Many answers to common questions can be found in our KnowledgeBase/FAQ Section. If you don't see the answer you're looking for, please submit a support ticket using the form above or simply write your query and it will be answered as soon as possible.

Network faults can be logged by telephone or the web, and are managed through to closure. If by telephone, we will be documenting your call, information, and creating a support ticket which its number will be given to you to be able to track its progress.

 

Ticketing system

Looking to have your network support services managed?

ticket.alexu.edu.eg


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Knowledge Base

In addition to comprehensive documentations in PDF format, you also get support from friendly forum and dedicated support system.
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Contact Us

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Careers

Currently we have the following vacancies
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