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Ticketing system

ticket.alexu.edu.eg

In order to streamline support requests and serve you better, we utilize a support ticket system. Every support request is assigned a unique ticket number that will be sent to by email, which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.

Tickets regarding network problems should only be opened by the IT responsible person in each faculty or institute or by its dean.

To open a new ticket or track and check an existing one please open the following link ticket.alexu.edu.eg

According to our Network Administrator capabilities, your problem will be assigned a dedicated Network or System Administrator.

Lastly, our team members will answer and respond to any end-user "how to questions" that are often not "technical" in nature. Many answers to common questions can be found in our KnowledgeBase/FAQ Section. If you don't see the answer you're looking for, please submit a support ticket using the form above or simply write your query and it will be answered as soon as possible.

Network faults can be logged by telephone or the web, and are managed through to closure. If by telephone, we will be documenting your call, information, and creating a support ticket which its number will be given to you to be able to track its progress.

 

Ticketing system

Looking to have your network support services managed?

ticket.alexu.edu.eg


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